Restoring from a snapshot

Restoring a snapshot rolls your entire server back to the state it was in when the snapshot was taken.

Requesting a restore

Open a ticket with the subject "Snapshot restore", tell us which server and which day to restore from (up to 7 days back). Restores are typically completed within 30 minutes.

What to expect

The server is powered off, the disk is replaced with the snapshot contents, and the server boots again. Everything written after the snapshot is lost — including new files, emails and database rows. If you need specific files rather than a full rollback, mention it in the ticket: we can attach the snapshot as a secondary read-only disk so you can copy out what you need.

Before you restore

If the server is still reachable, consider dumping current databases first so you can re-import recent data after the rollback:

mysqldump --all-databases > /root/pre-restore.sql

Download that file to your computer before requesting the restore.